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DIRECTV

 HD

 DVR

 RECEIVER

 USER

 GUIDE

RESET YOUR RECEIVER

A simple reset of the DIRECTV

®

 HD DVR can solve many issues. 

If you experience frozen audio or video, or a blank screen, or 

the Receiver won’t respond to remote or front panel button 

commands, try resetting your Receiver as follows:

   Press the red RESET button behind the access card panel 

door on the front of the your Receiver, then wait a few 

minutes for Program Guide information to be acquired.

   If you reset a Genie Mini and the problem persists, try 

resetting the Receiver.

   If the problems persist, try unplugging the power cord of the 

Receiver for 15 seconds, then plug it in again.

REAUTHORIZE YOUR RECEIVER

If your Receiver displayed the message “722 - Service Expired,” 

try reauthorizing your Receiver. On a computer, go to  

directv.com/reauthorize, log in to your account, and follow the 

onscreen instructions. You will need to be logged into your 

account on directv.com to complete this process.
Running the System Test (at the end of this section) can also 

help you diagnose and solve many common problems. 

NOTE: Resetting your Receiver twice in a row will clear all 

Guide data. It could take 48+ hours to reacquire all of it.