Справочник Пользователя для Entrust Datacard Corporation Q10035
Answer questions you have about using the SP35 printer
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12/19/2002
Answer questions you have about using the SP35 printer
What is "SmartDriver"?
SmartDriver is the printer driver for several Datacard desktop printers, including SP35, Select Platinum Series, Select and Magna Class printers with
Advanced Imaging Technology, and the ImageCard IV printer. Older printers, such as the Express Class, use a similar driver that supports only that type
of printer.
Advanced Imaging Technology, and the ImageCard IV printer. Older printers, such as the Express Class, use a similar driver that supports only that type
of printer.
SmartDriver provides bi-directional communication. Bi-directional means that the driver both sends and receives data. The driver sends card data, queries,
and commands to the printer. The driver receives data such as status and error notices from the printer.
and commands to the printer. The driver receives data such as status and error notices from the printer.
As part of bi-directional communication, the driver identifies the type of printer attached (when the printer is powered on and ready). The driver changes
the settings displayed or the settings available to match the features of the printer.
the settings displayed or the settings available to match the features of the printer.
How do I obtain Technical Support?
Most customers purchase their Datacard printer from a distributor or value-added reseller. Your dealer or value-added reseller should tell you who to
contact for technical support. If that information is not available, contact Datacard.
contact for technical support. If that information is not available, contact Datacard.
Contact the Datacard Customer Care Center at 1.800.328.3996 for service in the United States and Canada. For worldwide service, call the Datacard
Customer Care Center directly at 952.988.2316. Make sure you have the serial number, located on the inside of the printer, when you call.
Customer Care Center directly at 952.988.2316. Make sure you have the serial number, located on the inside of the printer, when you call.
The Datacard Web site, at www.datacard.com, also provides several resources:
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The Support and Service area of the Web site provides a FAQs (Frequently Asked Questions) area where you can search for information about a
problem you experience. You also can submit suggestions for topics to address.
problem you experience. You also can submit suggestions for topics to address.
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The Support and Service area provides contact information for service providers outside of the United States.
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The Support and Service area provides Phone Support Information. This area provides the telephone numbers above and additional information.
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The Support area provides information about services that are available, including training.
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The Downloads area provides access to the latest printer drivers, printer firmware, and user information. It also provides online brochures, white
papers, and other resources to enhance your understanding.
papers, and other resources to enhance your understanding.
Datacard Group
Datacard.com