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troubleshooting
Finding Answers to Common Problems
This chapter will help you solve the most common installation and setup problems that
you may have with your Microsoft
you may have with your Microsoft
®
Broadband Networking components. The following
types of issues are covered:
O
Setup and Hardware Problems
O
Network and Internet Problems
O
File and Printer Sharing Problems
If the problem you are experiencing is not covered in this chapter, you can find more
troubleshooting information in Broadband Network Utility Help, or on the Microsoft
Hardware Web site at www.microsoft.com/hardware. If you have finished Setup, you
can start the Broadband Network Utility by double-clicking the icon in your Microsoft
Windows
troubleshooting information in Broadband Network Utility Help, or on the Microsoft
Hardware Web site at www.microsoft.com/hardware. If you have finished Setup, you
can start the Broadband Network Utility by double-clicking the icon in your Microsoft
Windows
®
taskbar.
Setup and Hardware Problems
This section will help you solve problems that you might encounter while running the
Setup Wizard or connecting your Microsoft Broadband Networking device to your
network for the first time.
Setup Wizard or connecting your Microsoft Broadband Networking device to your
network for the first time.
Note Run the Setup Wizard before connecting your new hardware or disconnecting your
existing Internet connection. This is important because the Setup Wizard will help detect
your current Internet settings and configure your new Microsoft Broadband Networking
hardware.
existing Internet connection. This is important because the Setup Wizard will help detect
your current Internet settings and configure your new Microsoft Broadband Networking
hardware.
The Setup Wizard will not start or locks up when I run it on my
computer.
computer.
The following troubleshooting steps will help you track down and solve the problem.
O
Verify that your computer conforms to the minimum system requirements. The
packaging lists system requirements for your Microsoft Broadband Networking
hardware and software. If your computer does not meet the minimum
requirements, the Setup Wizard might not function correctly or might not start at all.
packaging lists system requirements for your Microsoft Broadband Networking
hardware and software. If your computer does not meet the minimum
requirements, the Setup Wizard might not function correctly or might not start at all.
O
Your hard disk might be full. Make sure that you have enough free hard disk space
to install the network drivers and Broadband Network Utility. You can check the
amount of free hard drive space by opening My Computer and selecting your hard
drive in the main window.
to install the network drivers and Broadband Network Utility. You can check the
amount of free hard drive space by opening My Computer and selecting your hard
drive in the main window.
O
Verify that your CD drive is functioning correctly. Try launching the Setup Wizard
by double-clicking the CD icon in My Computer. If it still does not start correctly, try
inserting another CD. If the other CD works correctly, you may have a bad CD.
Contact Technical Support for more information about replacing a defective CD.
by double-clicking the CD icon in My Computer. If it still does not start correctly, try
inserting another CD. If the other CD works correctly, you may have a bad CD.
Contact Technical Support for more information about replacing a defective CD.
6