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Chapter 5: Troubleshooting 35
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I cannot access a shared file or folder from a computer on my network.
Files and folders are “shared” when they are made available to other users on your
network from the computer on which they reside.
network from the computer on which they reside.
The following troubleshooting steps will help you track down and solve the problem.
O
Make sure that your network is functioning correctly. By checking the status of
your network, you can determine if the problem is due to a connectivity issue with
your network or if the problem is due your shared file configuration. One easy way to
check the status of your network is to verify that all of the computers can access
the Internet. If you are having problems accessing the Internet (possibly caused by
loose or incorrect cables), fix those problems before proceeding with other
troubleshooting methods listed here.
your network, you can determine if the problem is due to a connectivity issue with
your network or if the problem is due your shared file configuration. One easy way to
check the status of your network is to verify that all of the computers can access
the Internet. If you are having problems accessing the Internet (possibly caused by
loose or incorrect cables), fix those problems before proceeding with other
troubleshooting methods listed here.
O
Try accessing a different shared file or folder. If there are other shared resources
on your network, try accessing those resources instead. If you can access other
shared files but not the one you want, you might not have permission to access the
file. For more information about permissions, see below.
on your network, try accessing those resources instead. If you can access other
shared files but not the one you want, you might not have permission to access the
file. For more information about permissions, see below.
O
Ensure that all computers are in the same workgroup. You will need to look at
each computer to check its workgroup and, if necessary, change the workgroup
name.
each computer to check its workgroup and, if necessary, change the workgroup
name.
Note If one of your computers is a laptop that is used on a domain at work, you must
leave the domain to join a workgroup at home and share files. To rejoin the domain at
work, you will need administrative privileges on your computer. For more information,
see Windows Help.
leave the domain to join a workgroup at home and share files. To rejoin the domain at
work, you will need administrative privileges on your computer. For more information,
see Windows Help.
If the computer is using a Microsoft Broadband Networking adapter, you can check
which workgroup your computer belongs to on the main screen of the Broadband
Networking Utility. Alternatively, you can check and modify the workgroup names on
each computer by using the following instructions, specific to the Windows
operating system:
which workgroup your computer belongs to on the main screen of the Broadband
Networking Utility. Alternatively, you can check and modify the workgroup names on
each computer by using the following instructions, specific to the Windows
operating system:
Windows XP
1. Click Start, and then click Control Panel.
2. Double-click System, and then click the Computer Name tab. If you need to
modify the workgroup name, click Change.
Windows 2000
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Network Identification tab. If you need to modify the workgroup name,
click Change.