Справочник Пользователя для TCL Entertainment Solutions Limited TS5000
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Troubleshooting
To keep the warranty valid, never try to repair the system yourself. If you encounter problems when
using this unit, review the following before requesting service.
using this unit, review the following before requesting service.
• No power
Ensure that the AC cord is properly connected.
Ensure that there is power at the AC outlet.
Press (standby) button on the remote control or soundbar to turn the soundbar on.
• No sound
Increase the volume. Press Volume Up on the remote control or on the soundbar.
Press MUTE on the remote control to ensure the soundbar is not muted.
Press source buttons to select a different input source.
When using either of the Digital input, if there is no audio:
- Try setting the TV output to PCM or
- Connect directly to your Blu-ray/other source, some TVs do not pass through digital audio.
Your TV may be set to variable audio output. Confirm that the audio output setting is set to FIXED
or STANDARD, not VARIABLE. Consult your TV’s user manual for more detailed information.
or STANDARD, not VARIABLE. Consult your TV’s user manual for more detailed information.
If using Bluetooth, ensure that the volume on your source device is turned up and that the device
is not muted.
is not muted.
• Remote control does not work
Before you press any playback control button, first select the correct source.
Reduce the distance between the remote control and the unit.
Insert the battery with its polarities (+/-) aligned as indicated.
Replace the battery.
Aim the remote control directly at the sensor on the front of the unit.
• I hear buzzing or humming
Ensure all cables and wires are securely connected.
Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing persists. If it does
not, the problem may be with the original device.
not, the problem may be with the original device.
Connect your device to a different input on the soundbar.
• I can’t find the Bluetooth name of this unit on my Bluetooth device
Ensure the Bluetooth function is activated on your Bluetooth device.
Re-pair the unit with your Bluetooth device.
• This is a 15 mins power off function, one of the ERPII standard requirement for
saving power
When the unit's external input signal level is too low, the unit will be turned off automatically in
15 minutes. Please increase the volume level of your external device.
15 minutes. Please increase the volume level of your external device.
• The subwoofer is idle or the indicator of subwoofer do not light up
- Please unplug power cord from the mains sockect, and plug it in again after 4 minutes to resent
the subwoofer.