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Page 13-277
CC06786-11B
Confidential and Proprietary
13
Preliminary
13
Product Repair and Returns
13.1  Customer Support
A detailed description of our after-sales support and support policies can be found at 
13.2  Warranty
Continuous Computing (CCPU) provides 12-month warranty returns to the factory 
for all its hardware products. Customers can buy an extended warranty on the pur-
chased hardware before the original warranty expires. Continuous Computing may 
also repair products which are not under warranty on a time and material basis.
A Return Material Authorization (RMA) number is required prior to returning any 
product for repairs, upgrades or advance replacements. When returning products to 
Continuous Computing, please address the shipment to the attention of RMA Sup-
port, and include the RMA number on the shipping label.
Note:
Continuous Computing bears no direct responsibility for any equipment 
installation, protective grounding design and construction done for 
devices not provided by Continuous Computing, or out of the scope of 
designing and planning provided by Continuous Computing. Should any 
damage or injury occur due to the customer concerned failing to meet the 
requirements of related specifications with regard to construction quality, 
construction methods, wiring solutions, materials used, etc., the 
consequences should be born by the customer concerned.