Справочник Пользователя для IBM Flex System V7000 Expansion Enclosure 4939H29

Chapter 13. Maintenance and Troubleshooting 

Draft Document for Review January 29, 2013 12:52 pm

To upload the resulting snap file to the IBM Support portal after you open a call with IBM 
support, go to the following address:

You are ready to call the IBM Support Line or use the IBM Support Portal to open a call. If you 
use the latter option, go to the following address:

Use this procedure when it is necessary to collect System Management Server service data 
using the CMM.

To collect System Management Server service data using the CMM, use the following steps:

1. Open the CMM. In the menu bar at the top, click Service and Support.

2. In the Service and Support menu, click Download Service Data, and then click Storage 

Node Service Data. 

3. Select the storage node from the Storage Node to download data from: pull-down menu.

4. Select the dump file type from the Dump type: pull-down menu. IBM service requires a 

service processor dump. 

5. Perform the desired dump file action. The Storage Node creates a new dump file on the 

Storage Node, which overwrites any previous dump files. The CMM transfers the dump file 
from the storage node to the CMM file system. After the file is transferred, view the 
/tftproot/service directory using the File Management page. Then, obtain the file using 
FTP. 

6. Click OK

Service and Support Manager collects all support files from on this system that have been 
collected by Service and Support Manager. Support files can contain detailed system 
information used to help diagnose a serviceable hardware problem, dump files collected from 
an endpoint system, event logs, and more. Use this view to see more details about collected 

Note: If the file transfer fails, you can view the error details in Not_available.txt, located 
in /tftproot/service directory.