Справочник Пользователя для IBM Flex System V7000 Expansion Enclosure 4939H29
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IBM Flex System V7000 Storage Node Introduction and Implementation Guide
Figure 13-39 Define company contact information
13.12.2 Configuring Call Home if FSM is included
You configure Call Home on FSM. FSM automatically takes control of Call Home. See
Enabling a system for monitoring by the Service and Support Manager for information
on enabling system monitoring (including performing a system discovery, requesting access
to a secured system, and collecting inventory). See Event actions for general information on
event actions, and Configure e-mail notification for Service and Support Manager using
automation plans
Enabling a system for monitoring by the Service and Support Manager for information
on enabling system monitoring (including performing a system discovery, requesting access
to a secured system, and collecting inventory). See Event actions for general information on
event actions, and Configure e-mail notification for Service and Support Manager using
automation plans
for instructions on configuring e-mail notification for Service and Support
Manager using automation plans.
If you launch the IBM Flex System V7000 installation sequence from FSM, you will not see
Call Home configuration prompts in the Setup wizard. You do not perform Call Home
configuration tasks on the IBM Flex System V7000.
Call Home configuration prompts in the Setup wizard. You do not perform Call Home
configuration tasks on the IBM Flex System V7000.
FSM performs Call Home for problems that IBM Flex system V7000 and CMM identify. They
appear in Service and Support Manager. See Setting up Electronic Service Agent™ (ESA)
for additional information.
appear in Service and Support Manager. See Setting up Electronic Service Agent™ (ESA)
for additional information.
IBM Service and Support Manager monitors, tracks, and captures system hardware errors
and service information and reports serviceable problems directly to IBM Support using the
IBM Electronic Service Agent, which is integrated with the IBM Flex System Manager to
securely transmit serviceable hardware problems and associated support files to IBM
Support.
and service information and reports serviceable problems directly to IBM Support using the
IBM Electronic Service Agent, which is integrated with the IBM Flex System Manager to
securely transmit serviceable hardware problems and associated support files to IBM
Support.
When Electronic Service Agent is enabled and the IBM Flex System Manager receives a
serviceable hardware problem from a managed device, the IBM Flex System Manager
collects hardware problem data from the managed endpoint and stores this data in the form
of a support file. The actual contents of the support file is predetermined based on the type of
managed endpoint for which the data is collected.
serviceable hardware problem from a managed device, the IBM Flex System Manager
collects hardware problem data from the managed endpoint and stores this data in the form
of a support file. The actual contents of the support file is predetermined based on the type of
managed endpoint for which the data is collected.
After the support file has been collected, the IBM Flex System Manager securely transmits
any serviceable hardware problems and associated support files to IBM Support. IBM
Support analyzes this data and contacts the customer for problem resolution.
any serviceable hardware problems and associated support files to IBM Support. IBM
Support analyzes this data and contacts the customer for problem resolution.
Note: All the topics mentioned in the procedure below are available for reference on the
IBM Flex System Information Center at the below link:
IBM Flex System Information Center at the below link: