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60 - Appendix
Google Play 
Store
Why can’t I 
connect to the 
Play Store?
1. First check that you have a Wi-Fi 
or data connection and then try 
again.
Some Wi-Fi "hotspots" require you 
to log in before accessing the 
internet.
2. If you still cannot connect, try 
adjusting your date/time settings. 
Open the Application menu and 
tap  Settings > Date & time > 
Automatic date & time set to 
off.
3. Manually adjust the time and 
date then try to reconnect to the 
Play Store (change the time/date 
back after connecting).
System 
information 
and 
performance
How do I check 
the OS version 
of my device?
Tap Settings > About phone to 
check the OS version (Build 
number) and other hardware and 
software information.
Power
I can’t turn on 
the device.
The battery power may be 
depleted. Recharge the device. 
 for more information.
RAM / ROM
How do I check 
the RAM and 
ROM memory 
status?
To check the ROM status, tap 
Settings Storage.
To check RAM status, tap Settings 
Apps > RUNNING.
Internal 
storage
My device’s 
available 
internal storage 
is full or almost 
full.
Uninstall apps to increase available 
storage. 
Aspect
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