Справочник Пользователя для Brother DS-820W DS-920DW

Troubleshooting 

Bleed-through is seen 
in the scanned image.

Your document is too thin.

Check that your document is acceptable (see Doc-
ument Specifications on page 12).

The contrast setting is improper.

Increase the contrast level.

For Windows

®

: see Image settings on page 28.

For Macintosh: see Image settings on page 36.

When I want to scan in 
SD mode, is it possible 
to change the paper 
size, the image quality, 
etc. on my scanner?

You can change only part of the set-
tings.

For more information about the settings, see step 4 
of Scanning in SD mode on page 18.

(DS-920DW only)

Duplex scanning can-
not be performed.

The duplex scanning settings are not 
configured in DSmobileCapture.

Launch DSmobileCapture, click the Image tab, 
and then select the Duplex check box.

The scan mode of the scanner is set to 
1 side (in SD mode).

Press the scanner’s 2 side / 1 side button so that 2 

appears on the LCD.

When I press Scan in 
my scanning software, 
an error message ap-
pears: Please install 
scanner or The scan 
was aborted because 
the scanner is not 
powered on or not 
connected properly.

This error message appears if your 
scanner isn’t recognized by your com-
puter.

1. Make sure your scanner is connected properly.

2. Confirm that the Micro USB Cable is working and 

that it is not frayed or damaged in any way.

If the error still appears after verifying that the Micro 
USB Cable is connected properly, reinstall the 
scanner driver from the DVD-ROM.

I cannot install the 
scanner drivers.
(Windows

®

)

You may not have been given adminis-
trator privileges.

Log into Windows

®

 with administrator rights.

I cannot install the 
scanner drivers. 
(Macintosh)

You may not have been given adminis-
trator privileges. 

From Apple menu, select System Preferences > 
System > Users & Groups. The left pane of the 
window will list the current accounts, one of which 
should be your name with the word “Admin” under-
neath. If this is not the case, contact your system 
administrator.