Справочник Пользователя для Escali Escali, LLC Network Router 4.4

Unless otherwise specified in the purchase order placed by the LICENSEE, SCALI shall provide 

SCALI BRONZE SOFTWARE MAINTENANCE AND SUPPORT SERVICES in accordance with its 

maintenance and support policy as referred to in this Clause and the Clause “SCALI’s 

Obligations” hereunder, which includes error corrections, RELEASES, REVISIONS and BUG 

FIXES to the RELEASE of the SCALI SOFTWARE.
For customers in the Americas, SCALI shall provide technical assistance via E-mail on US 

WORKING DAYS from, 9.00 AM to 5.00 PM Eastern Standard Time.
For customers in the Americas, SCALI shall respond to the LICENSEE via e-mail and start 

technical assistance and error corrections within eight (8) US BUSINESS HOURS after the 

error or defect has been reported to SCALI via SCALI’S standard problem report procedures 

as defined from time to time on the url-address www.scali.com/support.
For customers outside the Americas, SCALI shall provide technical assistance via E-mail on 

NORWEGIAN WORKING DAYS from, 9.00 AM to 5.00 PM Central European Time.
For customers outside the Americas, SCALI shall respond to the LICENSEE via e-mail and start 

technical assistance and error corrections within eight (8) NORWEGIAN BUSINESS HOURS 

after the error or defect has been reported to SCALI via SCALI’S standard problem report 

procedures as defined from time to time on the url-address www.scali.com/support.

In the event that the LICENSEE detects any significant error or defect in the SCALI 

SOFTWARE, SCALI, in accordance with the standard warranty of the Scali Software License 

granted to the LICENSEE, undertakes to repair, replace or provide an adequate work-around 

of the SCALI SOFTWARE installed at the INSTALLATION ADDRESS within the response times 

listed in the Clause “SCALI BRONZE SOFTWARE MAINTENANCE AND SUPPORT SERVICES” 

above.
SCALI may provide a fix or update to the SCALI SOFTWARE in the normal course of business 

according to SCALI’s scheduled or unscheduled new REVISIONS of the SCALI SOFTWARE. 

SCALI will provide, at the LICENSEE’s request, a temporary fix for non-material errors or 

defects until the issuance of such NEW REVISION.
The services covered by this CERTIFICATE will be provided only for operation of the SCALI 

SOFTWARE.

 

SCALI will provide services for the SCALI SOFTWARE only on the release level 

current at the time of service and the immediately preceding release level. SCALI may, within 

its sole discretion, provide support on previous release levels, for which the LICENSEE may be 

required to pay SCALI time and materials for the services rendered.
Should it become impossible to maintain the LICENSEE’s RELEASE of the SCALI SOFTWARE 

during the currency of this CERTIFICATE, then SCALI may in its sole discretion, upon giving 

the LICENSEE 3 (three) months written notice to the effect, upgrade the SCALI SOFTWARE at 

the INSTALLATION ADDRESS to any later release of the SCALI SOFTWARE such that it can 

once again be maintained.

SCALI are requested.
The LICENSEE shall provide to SCALI a comprehensive listing of output and all such other data 

that SCALI may request in order to reproduce operating conditions similar to those present 

when the error or defect occurred or was discovered. In the event that it is determined that 

the problem was due to LICENSEE error in the use of the SCALI SOFTWARE, or otherwise not