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APPENDIX   
35
TROUBLESHOOTING
If the machine stops operating correctly, check the following possible problems before requesting service. You can 
solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and 
troubleshooting tips. Visit us at “ http://solutions.brother.com ”. If the problem persists, contact your dealer or the 
nearest authorized service center.
Symptom
Possible cause
How to put it right
Page
The sewing 
machine does 
not work.
The main power switch is turned off.
Turn on the main power switch.
The bobbin-winder shaft is pushed to the 
right.
Move the bobbin-winder shaft to the 
left.
You have not used the foot controller 
properly.
Use the foot controller properly.
Fabric being 
sewn with the 
machine 
cannot be 
removed.
Thread is tangled below the needle plate.
Lift up the fabric and cut the threads 
below it, and clean the race.
The needle 
breaks.
The needle is incorrectly installed.
Correctly install the needle.
The needle clamp screw is loose.
Use the screwdriver to firmly tighten 
the screw.
The needle is bent or blunt.
Replace the needle.
The upper thread was not threaded 
correctly.
Correct the upper threading.
You have not used the right combination of 
fabric, thread and needle.
Choose a thread and needle that are 
appropriate for the type of fabric. 
The presser foot you are using is not 
appropriate for the type of stitch that you 
want to sew.
Attach the presser foot that is correct 
for the type of stitch that you want to 
sew.
The upper thread tension is too tight.
Loosen the upper thread tension.
You are pulling the fabric too much.
Lightly guide the fabric.
You have not fitted the spool properly.
Fit the spool properly.
The area around the hole in the needle 
plate or the presser foot is scratched.
Replace the needle plate.
Contact your retailer or the nearest 
authorized service center.
The bobbin case is scratched.
Replace the bobbin case.
Contact your retailer or the nearest 
authorized service center.
You have not used a bobbin that has been 
designed for this machine.
Use a bobbin that has been designed 
for this machine.
The upper 
thread 
breaks.
You have not threaded the upper thread 
properly. (For example, you have not fitted 
the spool properly, or the thread has come 
out of the guide above the needle.)
Correct the upper threading.
There are knots or tangles in the thread.
Remove any knots or tangles.
The needle is not appropriate for the thread 
you are using.
Choose a needle that is appropriate for 
the type of stitch. 
▼ The upper thread tension is too tight.
Loosen the upper thread tension.