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Troubleshooting the Document Camera
27
Troubleshooting the Document Camera
Issue
Solution
No image displays or 
appears.
• Turn off the document camera (see page 11). Securely 
connect all cables and connect the camera’s AC adapter to 
a power outlet. Wait for several seconds, and then press 
the Power button 
 on the document camera control panel 
to turn it on.
• Adjust the zoom dial. The camera may be magnified and is 
displaying a blank section of the document.
• Ensure that the Output DIP switches on the rear panel are 
set to the proper image output (RGB or Video on the left, 
and NTSC or PAL on the right).
• If you’re using the included USB connector, set the left 
Output DIP switch to RGB.
No image displays after you 
restart your computer.
• If the document camera is connected to a USB hub and you 
restart your computer, turn off the power on the document 
camera, wait for several seconds, and then press the 
Power button 
 on the document camera control panel to 
turn it on again. 
The image is out of focus.
• Press the AF button to sharpen the image.
• Use the manual focus option in SMART Notebook (see 
• Move the document or object further away from the 
camera lens.
The image is scrambled or 
black and white.
• Ensure the right DIP switch is set to NTSC if you’re using an 
NTSC display, or that it’s set to PAL if you’re using a 
PAL display.
The image is too dark.
• Press the brightness buttons 
   on the document 
camera control panel to adjust the brightness.
• If the document or object isn’t well lit, turn on the 
illumination lamp.
The image is broken apart by 
lines.
• Adjust the distance between the camera lens and the 
document or object.
• Adjust your projector’s settings so that the lines disappear. 
Refer to your projector’s documentation for more info.
The image doesn’t move.
• Select Menu > Pause > Off to turn off the camera’s pause 
feature in the on-screen display menu.