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Troubleshooting When Using the Printer Function
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If USB Connection Fails
This section explains how to troubleshoot a problem related to USB connection.
Problem
Cause
Solution
The machine is not auto-
matically recognized.
matically recognized.
The USB cable is not con-
nected properly.
nected properly.
Turn off the power of the machine, re-
connect the USB cable, and then turn it
on again.
connect the USB cable, and then turn it
on again.
Windows has already
configured the USB set-
tings.
configured the USB set-
tings.
Check whether the com-
puter has identified the
machine as an unsup-
ported device.
puter has identified the
machine as an unsup-
ported device.
Open Windows' Device Manager, and
then, under [Universal Serial Bus control-
lers]
then, under [Universal Serial Bus control-
lers]
, remove any conflicting devices.
Conflicting devices have a [!] or [?] icon
by them. Take care not to accidentally
remove required devices. For details,
see Windows Help.
by them. Take care not to accidentally
remove required devices. For details,
see Windows Help.
When using Windows 2000 / XP or
Windows Server 2003, an erroneous de-
vice is displayed under [USB Controller]
in the [Device Manager] dialog box.
Windows Server 2003, an erroneous de-
vice is displayed under [USB Controller]
in the [Device Manager] dialog box.
Windows Me and the
machine cannot be con-
nected.
machine cannot be con-
nected.
You need to download
USB Printing Support for
Windows Me.
USB Printing Support for
Windows Me.
Download USB Printing Support from
the supplier's website.
the supplier's website.
Search the model name you use on the
supplier's website, and download USB
Printing Support.
supplier's website, and download USB
Printing Support.