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Log Files and Trace Files
4-2
Installation Guide
Log Files and Trace Files
For installation troubleshooting, refer to the 
log
 file in:
$ORACLE_HOME/um/log/install.log
For background Oracle Unified Messaging processes troubleshooting, refer to 
trace files in:
$ORACLE_HOME/um/trace
For Oracle Unified Messaging classes troubleshooting, refer to log file in:
$ORACLE_HOME/um/log/<
date>.txt
Troubleshooting Hints
Make sure Oracle eMail Server is installed and working correctly, 
1.
Connect directly to the IMAP ports of Oracle eMail Server: 
 $ telnet <
es machine name> 143   
2.
If Oracle eMail Server is running imap4 correctly, login using: 
a1 login helpdesk helpdesk   
3.
Response from the server should be:
 a1 OK LOGIN completed
4.
Log out of Oracle eMail Server:
a2 LOGOUT
Make sure that listeners on Oracle eMail Server and Oracle Unified Messaging 
are working correctly (using tnsping from the machines).
Make sure that LDAP server is up and running correctly. You can issue the 
following command using a browser:
ldap://<
ldap machine name>/uid=1,<PAB_DOMAIN>