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Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-188
TYPE (real-time)
2
Database tables
2
The TYPE (real-time) item appears in the following database tables:
Agent tables
The skill type ("p" for primary or "s" for secondary) associated with the
SPLIT. Available on Generic 3 switches with EAS/vectoring feature. Note:
For the ECS and later switch releases with the EAS feature, skill level 1
will be represented by "p", skill level 2 by "s" and skill levels 3-16 by
blank. Users of more than 2 skill levels should use SKLEVEL items
instead of SKILLTYPE items.
SPLIT. Available on Generic 3 switches with EAS/vectoring feature. Note:
For the ECS and later switch releases with the EAS feature, skill level 1
will be represented by "p", skill level 2 by "s" and skill levels 3-16 by
blank. Users of more than 2 skill levels should use SKLEVEL items
instead of SKILLTYPE items.
This is a status item.
UCID
2
Database tables
2
The UCID item appears in the following database tables:
Agent trace tables
The UCID is the Universal Call Identifier-a unique number assigned to
this call segment within the customer network. Requires the
this call segment within the customer network. Requires the
DEFINITY
ECS R6 and later.
Call record tables
The UCID is the Universal Call Identifier-a unique number assigned to
this call segment within the customer network. Requires the
this call segment within the customer network. Requires the
DEFINITY
ECS R6 and later.
USE_SVC_OBJ
(real-time)
(real-time)
2
Database tables
2
The USE_SVC_OBJ item appears in the following database tables:
Agent tables
The agent requests calls based on the administered service objective for
this skill. Values are 1=YES, 2=NO. Requires a DEFINITY ECS R6 or
later with EAS.
this skill. Values are 1=YES, 2=NO. Requires a DEFINITY ECS R6 or
later with EAS.
This is a status item.