Справочник Пользователя для Inter-Tel SoftPhone 8601

Inter-Tel

®

 Model 8601 SoftPhone for Pocket PC User Guide

The following table lists some possible problems that you may encounter when using
the Model 8601.

The Model 8601 does not 
start. 

The status remains “Con-
necting...”

A register error message 
is displayed.

The PDA is not getting a signal 
from the wireless access point.

Move closer to the access point. 
Verify that you have access to the 
Internet.

The network connection is not 
active.

Consult your system administrator.

The network settings are not 
properly programmed.

The Model 8601 does not 
recover from fault condi-
tion

The PDA is not responding.

Restart the PDA, as described 
below:
1. Select Memory in the Start\Set-

tings\System.

2. Tap the Running Programs 

tab.

3. Stop all existing applications, 

including the Model 8601, then 
tap OK.

4. Press the Reset button. The 

PDA should automatically be 
rebooted.

If the problem still exists, consult 
your system administrator.

Audio quality is bad.

You may not be using a head-
set.

Use a headset. 

Audio is choppy.

The Pocket PC microphone 
picks up background noise and 
sends it to the telephone sys-
tem.

Try using a headset. If the pro-
gram still exists, consult your sys-
tem administrator.

You cannot answer calls.

The Handsfree On/Off station 
flag is not disabled in Inter-Tel’s 
database programming.

Consult your system administrator.

A call gets dropped sud-
denly while on a call.

The PDA goes into stand-by 
mode and loses its network 
connection.

Disable the stand-by mode on the 
PDA.