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Chapter 3: Supported Reports and KPIs
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IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
CDR VoiceMail Usage Resource
KPIs
• VoicemailPackets
• VoicemailCallDuration
• VoiceMailCall
• Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco
• ForwardToVoiceMail
Charts
• Direct vs Forward Calls ratio
Top 10 CDR Call Completion
KPIs
• Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
• Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
Top 10 CDR Call Duration
KPIs
• TollbypassCallDuration
• CallDuration
CDR Quality Group
KPIs
• Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
• MOS
• Latency
• Jitter
• Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco
• Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
Charts
• Mean Opinion Score
• Successful Calls Percent Distribution Chart
CDR Utilization Group
KPIs
• Total Number of Calls (Nb) CME(Bulk) VOIP Cisco
• Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco
• NbPacketsReceived
• Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco
• NbPacketsLost