Руководство По Установке для Emerson Avocent HMX Digital High Performance KVM Switch
Appendices 85
•
Check the video quality using a different monitor.
No response from USB mass media device attached to the HMX user station
•
Ensure that the mass media device is connected directly to one of the USB connectors on the
HMX user station. If the mass media device is connected to the HMX user station via a USB
hub, it will not be possible to access it.
HMX user station. If the mass media device is connected to the HMX user station via a USB
hub, it will not be possible to access it.
•
Ensure that both of the USB connectors from the transmitter are securely connected to the cor-
rect ports on the remote workstation.
rect ports on the remote workstation.
•
Verify that the mass media device is functioning correctly by attaching it to the USB port on
another computer.
another computer.
Slow file transfer rate from or to the USB mass media device
•
Check if at least one of the transmitter USB cables is connected to a high speed USB port on
the remote computer. The transmitter will operate with Low Speed and Full Speed USB, but
the file transfer rate will be slower.
the remote computer. The transmitter will operate with Low Speed and Full Speed USB, but
the file transfer rate will be slower.
Connection to remote workstation is lost
•
Verify that the network cable is securely connected to the RJ-45 connector on the HMX user
station.
station.
•
Verify that the HMX user station is linked to the network and that it is receiving data.
•
Verify that the remote computer is turned on.
•
Ensure that both of the USB connectors from the transmitter are securely connected to the cor-
rect connectors on the remote workstation.
rect connectors on the remote workstation.
•
Verify that the transmitter is drawing sufficient power from the USB connections on the remote
computer and that it has booted correctly:
•
computer and that it has booted correctly:
•
If the green LED on the transmitter is on, the transmitter is drawing sufficient power.
•
If the transmitter cannot draw sufficient power from the remote workstation, obtain an
external power supply unit for the transmitter from Avocent.
external power supply unit for the transmitter from Avocent.
•
The transmitter has an internal fan. Verify that the fan is functioning.
•
Ping the transmitter from another on the network to ensure it is connected.
•
Reset the transmitter.
•
Reset the HMX user station.
•
Verify that the Ethernet network is fully operational.
Transmitter disconnected from DHCP server (Extender Mode)
•
Attempt to reconnect to DHCP server (new IP address should be visible).
•
Return to the Network Configuration Menu on the user station and select the Transmitter IP
Address option and press Enter.
Address option and press Enter.
•
Enter new IP address as specified on the DHCP server.