Справочник Пользователя для Fujitsu FPC58-0504-01

Your Fujitsu LifeBook notebook is sturdy and subject to 
few problems in the field. However, you may encounter 
simple setup or operating problems that you can solve 
on the spot, or problems with peripheral devices, that 
you can solve by replacing the device. The information 
in this section helps you isolate and resolve some of these 
straightforward problems and identify failures that 
require service.

If you encounter a problem, go through the following 
procedure before pursuing complex troubleshooting:

1. Turn off your LifeBook notebook.
2. Make sure the AC adapter is plugged into your note-

book and to an active AC power source.

3. Make sure that any card installed in the PC Card slot 

is seated properly. You can also remove the card 
from the slot, thus eliminating it as a possible cause 
of failure.

4. Make sure that any devices connected to the external 

connectors are plugged in properly. You can also 
disconnect such devices, thus eliminating them as 
possible causes of failure.

5. Turn on your notebook. Make sure it has been off at 

least 10 seconds before you turn it back on.

6. Go through the boot sequence.
7. If the problem has not been resolved, refer to the 

Troubleshooting Table, that follows, for more 
detailed troubleshooting information. 

8. If you have tried the solutions suggested in the Trou-

bleshooting Table without success, contact your 
support representative: 

Toll free: 1-800-8Fujitsu (1-800-838-5487) 
Fax: 1-901-259-5700 
E-mail: 8fujitsu@fujitsupc.com 
Web site: http://www.fujitsupc.com.

Before you place the call, you should have the following 
information ready so that the customer support represen-
tative can provide you with the fastest possible solution:

■

Product name

■

Product configuration number

■

Product serial number

■

Purchase date

■

Conditions under which the problem occurred

■

Any error messages that have occurred

■

Hardware configuration

■

Type of device connected, if any

See the Configuration Label on the bottom of your
notebook for configuration and serial numbers. (See 
figure 2-10 on page 12 for location)

Using the Troubleshooting Table
When you have problems with your LifeBook notebook, 
try to find the symptoms under the Problem column of 
the troubleshooting table for the feature giving you 
difficulty. You will find a description of common causes 
for that symptom under the column Possible Cause and 
what, if anything, you can do to correct the condition 
under Possible Solutions. All possible causes or solutions 
may not apply to your notebook.

If you keep notes about what you have tried, your 
support representative may be able to help you
more quickly by giving additional suggestions
over the phone.

S Series.book  Page 61  Friday, April 20, 2001  5:16 PM