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AL7024S Quick Start Manual
 
No. AL7020S-QSM-101 
Altec Electronic AG 
Seite 16 / 18 
 
4.   Troubleshooting-guide 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
SIM-card recognized? 
 
SIM-card can be tested by
 
AT+CPIN?
 Answer: 
+CPIN: READY
. (Answer 
:+CPIN: SIM 
PIN
 : you should enter PIN first). 
 
Verify the signal-quality  
with 
AT+CSQ?
. (repeat command a couple of times every 10secs.) It should never 
drop below 10, critical connections could work down to about 7. Find best antenna-
location with mobile phone. 
 
Network-attached? 
 
To control that the module is connected to the network, you see the response of 
AT+CREG
 with the HEX-info about the cell. (First, enable CREG with 
AT+CREG=2
 
 
DTE-baud-rates 
 
Control if on both sides the data-rate of the DTE-DCE connection (of the computer-
terminal) is set higher than 9600 (best is 115200 as default for all applications). The 
GSM-module can stay at autobaud (
AT+IPR=0
). For GPRS, set data-rate to 115200 
baud. 
If your application will work with lower DTE-rates, you can test these settings of 
AT+CBST
 later, because 9600 is the standard of many modems. (19200/2400/1200 
not working always). Set baud-rate on GSM-Module: use 
AT+IPR
 command. 
 
Regarding hyper-terminal: We made bad experiences with it, sometimes it hangs up 
and there is no comfort. We use Procomm 4.8 from Symantec, there you can also write 
very comfortable scripts with window-support. Also as a dumb terminal, it is much more 
reliable. They have also very good support in one day. 
 
 
The following steps apply to analog-modems and ISDN-TA's (digital phone-
connection). 
Exceptions are marked. 
There is never a simple "no connection". There are many causes for 
this, which can be excluded step-by-step. If you never had a 
successful data-connection, you should test first with an analog 
modem at the other side. Also, if possible, avoid problems with local 
company-exchanges, using a direct phone-line. This applies specially 
if you call to a digital  "modem" (ISDN-TA). You can test these 
configurations later. It is also helpful, to test different numbers on both 
sides. (ISDN/analog, direct/local exchange, mobile phone on called 
side. Different providers for GSM-Module. 
It is very recommended to make all tests in both directions, because in 
many cases of failure, the other direction is working. This helps to find 
the error.