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Attendant-Based Services

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Complete Third Party Call Forward 
Service

You have access to the Follow me or third party call forward 

services that allow you to remotely program call forwarding from 

the extension that will become the recipient. See also the “

” section.

Your facility’s attendants have access to a complete third party call 

forwarding service that enables them to define a call forward for 

any user’s account, including yours.
This may consist of a call forward on no-answer condition, a call 

forward on busy condition, a call forward on no-answer and busy 

conditions, or an immediate call forward. It may also consist of a 

call forward on Do not disturb condition, or a call forward on mini-

message condition.
When applicable, the number to which calls may be forwarded 

could be an internal party’s individual extension, a hunt group, 

another user’s personal group, or even the access number for an 

integrated voice mail system that your facility may use. It may also 

consist of an external number.
Programming this third party call forwarding service is carried 

out similarly to the Follow me service – see the “

” section.

First, they simply dial the extension number to call forward from, 

and then designate the internal or external call forward recipient, if 

applicable.
When an attendant carries out this operation, he/she does not 

need to enter any user passwords – not even his/her own.
A call forward programmed in this manner is effective immediately.
In terms of the rights assigned to your extension and each targeted 

recipient extension, it may be possible for you to program call for-

wards on behalf of a third party account.
Generally speaking, this assumes that you know the third party’s 

user password for whom you are programming the third party call 

forward.