Техническая Спецификация для Cisco Unified Customer Voice Portal 7.x CVP-7.X
Модели
CVP-7.X
Data Sheet
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 2 of 3
Table 1.
Business Benefits of Cisco Unified Customer Voice Portal
Business Need
How Cisco Unified Customer Voice Portal Addresses It
Align the contact center
with business strategy
with business strategy
Ensures that customer service supports strategies by providing unique, personalized service to
each customer based on any and all customer data in the enterprise. Enable the contact
center to change as quickly as the business changes.
each customer based on any and all customer data in the enterprise. Enable the contact
center to change as quickly as the business changes.
Reduce costs
Offsets the high costs associated with assisted-service contact center agents by directing
customers to more cost-effective, personalized voice self-service applications.
customers to more cost-effective, personalized voice self-service applications.
Create a consistent, world-
class customer experience
class customer experience
Provides a transparent handoff of information by allowing the live agents to see the self-service
interactions prior to call delivery.
interactions prior to call delivery.
Table 2 highlights some of the new features introduced with Cisco Unified Customer Voice Portal
7.0.
Table 2.
New Features with Cisco Unified Customer Voice Portal 7.0
Features
Benefits
Video menus
Customers are presented with self-service menus through video and make selections with
their keypad for a faster, more intuitive caller experience.
their keypad for a faster, more intuitive caller experience.
Video self-service
Customers select prerecorded or live videos to view during a self-service session to enable
richer caller interactions.
richer caller interactions.
Video queuing
Customers view video while in queue for an agent, resulting in a more immersive customer
experience.
experience.
Video agent
One-way (customer or agent), or two-way (customer and agent) video sessions facilitate a
unique, hands-on customer service experience. Agents can select additional videos to be
played to the caller, and the video session can be recorded.
unique, hands-on customer service experience. Agents can select additional videos to be
played to the caller, and the video session can be recorded.
Support for third-generation
(3G) mobile video and video
kiosks
(3G) mobile video and video
kiosks
The solution supports multiple video-enabled customer touch points, including video-enabled
mobile devices, through 3G wireless networks and video kiosks.
mobile devices, through 3G wireless networks and video kiosks.
Product Specifications
Table 3 gives specifications of Cisco Unified Customer Voice Portal.
Table 3.
Product Specifications
Specification
Detail/Guidance
Product compatibility
Please consult the Cisco Unified Customer Voice Portal 7.0 Bill of Materials (BOM)
Software compatibility
Please consult the Cisco Unified Customer Voice Portal 7.0 BOM
Protocols
Session Initiation Protocol (SIP) and H.323 Call Control
Components
Cisco Unified Customer Voice Portal Call Server, Cisco Unified Customer Voice Portal Voice
Extensible Markup Language (VoiceXML) Server, and Cisco Unified Customer Voice Portal
Video Management Server
Extensible Markup Language (VoiceXML) Server, and Cisco Unified Customer Voice Portal
Video Management Server
System Requirements
For information about system requirements, please consult the Cisco Unified Customer Voice
Portal 7.0 BOM.
Ordering Information
To place an order, visit the Cisco Ordering Home Page and refer to Table 4. To download
software, visit the Cisco Software Center.
Table 4.
Ordering Information
Product Name
Part Number
Cisco Unified Customer Voice Portal
CVP-7.x