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Adding Entries Using the New Entry Form
128 Netscape Directory Server Gateway Customization Guide
Adding Entries Using the New Entry Form
The New Entry form on the default gateway (dsgw.conf) can be used to add 
the following types of entries:
a  person
Table 7.11 Authentication Problems
Problem
Possible Cause
Possible Action
Search results are 
empty.
No entries match the search string 
entered, or user authentication 
required.
Try a different search 
operation or authenticate 
to the directory.
Search results in 
missing entries or 
attribute 
information.
You are not authenticated properly 
or do not have privileges required 
to access the information (in which 
case the directory server responds 
as if the information does not 
exist). 
Make sure you are 
properly authenticated. 
Verify with the system 
administrator that you 
have access to the 
directory information you 
need.
Operation fails 
after completion.
The directory is failing the 
operation because of improper 
authentication or because 
authentication has expired. This 
occurs because the LDAP protocol 
does not allow the interface to 
know whether authentication is 
required before trying an 
operation.
Make sure you are 
properly authenticated 
and that your 
authentication has not 
timed out.
A table of entries 
is displayed 
instead of a 
specific entry.
The full name is not unique or the 
name entered does not exist in the 
directory.
If your entry is not 
displayed, click Cancel 
and try to authenticate 
again. Be sure to use full 
name and not user ID.
User name is 
correct, but 
authentication 
fails anyway.
Password is incorrect. 
Click retry and re-enter 
your password.