Справочник Пользователя для Apple Macintosh Server G4

 Troubleshooting

Symptom Charts/ CD/DVD Drives -  5 6

CD/DVD drive tray 
won’t open 

1

Reseat the drive data and power cables on the back of the CD/
DVD drive. 

2

Verify the CD/DVD drive bezel is properly seated. 

3

Reseat the drive data cable on the logic board. 

4

Try using a known-good disc.

5

Replace the CD/DVD drive.

CD/DVD drive icon 
does not appear on the 
desktop

1

Check to see if the CD/DVD drive shows up in Apple System 
Profiler. If it does, go to step 2. If the drive does not show up 
in Apple System Profiler, go to step 7.

2

Try using a known-good disc.

3

If there is a disc stuck in the tray, eject it by restarting the 
computer while holding down the mouse button. Or eject the 
disc using the manual eject hole; refer to the user’s manual. 
For Power Mac G4 (QuickSilvers), see Knowledge Base 
article 88215.

4

Turn off all third-party extensions.

5

Verify the firmware is the most recent version for that 
drive. Check Software Downloads for any current update.

6

Reinstall system software.

7

Reseat the drive data and power cables on the back of the CD/
DVD drive.

8

Try another connector on the power cable harness. If there is 
a bad connector on the harness, replace the power supply.

9

Replace the CD/DVD drive.

1 0 Replace the logic board only if other devices on the bus do not 

work.