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 Troubleshooting
Symptom Charts/ Modem -  6 4
Modem
The internal modem is 
not recognized
1
Make sure the correct CCL and extension files are installed.
2
Reseat the modem and modem cable.
3
Reinstall the CCL and modem extension. If the problem 
persists, reinstall the system software.
4
Clear parameter RAM. Hold down Command-Option-P-R 
during startup until you hear a second startup chime.
5
Replace the modem.
System reports a No 
Dial Tone error 
message
1
Verify the modem phone cable is securely connected at the 
computer and the wall jack.
2
Verify the phone line is operational.
3
Replace the modem phone cable.
4
Reseat the modem and internal modem cables.
5
Replace the modem.