Справочник Пользователя для Force10 Networks Force10 TeraScale E-Series E1200i

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Technical Support

To request replacement hardware, follow these steps:

1

Determine the part number and serial number of the component. To list the numbers for all components 
installed in the chassis, use the 

show hardware command.

2

Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a 
support case by:

•

Using the Create Service Request form on the iSupport page (see 

•

Contacting Force10 directly by E-mail or by phone (see 

). Provide the following information when using E-mail or phone:

•

Part number, description, and serial number of the component.

•

Your name, organization name, telephone number, fax number, and e-mail address.

•

Shipping address for the replacement component, including a contact name, phone 
number, and e-mail address.

•

A description of the failure, including log messages. This generally includes:

•

Output from the 

[

] command (This report is very 

long, so the storage buffer in your terminal program should be set high.)

•

Output from the 

[

]

command, where 

 is the 

stack ID of the member unit that experienced the failure (This report is included as 
a section in the output of 

.)

•

Console captures showing the error messages

•

Console captures showing the troubleshooting steps taken

•

Saved messages to a syslog server, if one is used