Справочник Пользователя для SonicWALL 4.5
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Enforced Client Product Guide
Troubleshooting
Contacting product support
8
Contacting product support
There are three ways to contact product support.
By email
To contact product support via email, refer to your welcome email for your service provider’s
support address.
To contact product support via email, refer to your welcome email for your service provider’s
support address.
By phone
To access a list of current phone numbers for product support, visit:
To access a list of current phone numbers for product support, visit:
From the web
1 Log on to the SecurityCenter with your user name and password.
1 Log on to the SecurityCenter with your user name and password.
2 Click the
Help
tab, then select
Contact Support
to display a form where you can submit a
description of your problem to a product support representative.
Browser protection support
Before using the feedback feature to submit a question to product support, check the online list
of frequently asked questions for the browser protection service. This list contains answers to
the most common questions from users, organized by topic.
Before using the feedback feature to submit a question to product support, check the online list
of frequently asked questions for the browser protection service. This list contains answers to
the most common questions from users, organized by topic.
To view frequently asked questions:
From the SiteAdvisor menu, select
From the SiteAdvisor menu, select
Help
.
Additional sources of support are available for the browser protection service.
To request support for SiteAdvisor:
1 From the SiteAdvisor menu, select
1 From the SiteAdvisor menu, select
Send feedback
.
2 Select
General SonicWALL Product Support
.
3 Click a link for
Customer Service
,
Technical Support
,
Virus Removal Services
, or a SonicWALL
partner company.
A corresponding page appears with frequently asked questions and additional links for
assistance.
assistance.