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Mitel

®

 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

Page 47

You can use Manual Call Forwarding or System Forwarding to forward calls. 

The following table describes Manual Call Forwarding options. 

1. Press the Fwd All button (5320/5330 IP Phone) or Forward button followed by the 

menu button designation (5340 IP Phone), or dial the Manual Call Forwarding feature 
code from the previous table. ENTER FORWARD DEST appears.

2.  Enter the extension number, or press the Outgoing button or the Outside menu button 

(5340 IP Phones only), and then dial the telephone number. On the 5340 IP Phone, you 
can press the VOICE MAIL menu button to forward calls to the Message Center (voice 
mailbox). FWD ALL CALLS TO <number> appears.

 •

5320/5330 IP Phone: Press the Fwd All button, and then press # 

 (Speaker), or 

lift the handset.

 •

5340 IP Phone: Press Forward button, and then press the FWD OFF menu 
button.

You can use System Forwarding to route calls based on the type of call and the idle or busy 
status of your IP phone. You cannot program the System Forward destination. You can only turn 
it on or off. Contact your system administrator for more information.

Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding 
off.

Call Forward All Calls

All incoming calls are forwarded.

355 

ALL 

Call Forward If No 
Answer

All incoming calls are forwarded if 
not answered. (The timer is set by 
the system administrator.)

356

NO ANSWER 

Call Forward If Busy

When your IP phone is busy, all 
incoming calls are forwarded without 
ringing.

357

BUSY 

Call Forward If No 
Answer/Busy

All incoming calls are forwarded if 
your IP phone is busy, or if you do 
not answer.

358

NO ANSWER/BUSY 

If the Configuration Assistant feature is enabled for your system, you can access a 
voice guided configuration portal that provides easy-to-use, remote access to the 
Call Forwarding feature. See 

 for details.