Справочник Пользователя для Mitsubishi Electronics SW2D5C-GTD2-E

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8.2 Troubleshooting for License Key

The troubleshooting and error messages related to license key, the error definition and cause, and corrective 
actions are described below.

Troubleshooting for license key

(1) Troubleshooting for USB license key

When attaching a USB license key to the personal computer and  it is not recognized, check the 
following.

Problem

Definition and cause

Corrective action

The dialog for starting a wizard to search an 
added hardware is displayed.

The license key was attached to the PC 
before the installation of system driver.

Exit the GT SoftGOT1000 without any 
installation and then remove the license key.
When attaching the GT15-SGTKEY-U after 
installing the system driver, it is recognized as 
license key.

The GT15-SGTKEY-U is not recognized as 
license key by the OS when attached to the 
PC.

The GT15-SGTKEY-U was attached to the 
PC before the installation of system driver, 
and an illegal driver was installed.

Install the system driver after removing the 
GT15-SGTKEY-U.
When attaching the GT15-SGTKEY-U after 
installation, it is recognized as license key.

The GT SoftGOT1000 displays an error 
message involving license key despite 
System Driver is installed/license key is 
installed/the port is ready for use.

System Driver has an error.

Remove the GT15-SGTKEY-U and uninstall 
System Driver once (In Windows, select [Add 
or Remove Programs] and delete [Sentinel 
Protection Installer #.#.#].)
Install System Driver again.
Install the GT15-SGTKEY-U after installing 
System Driver. 
Then it is recognized as license key.