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The Grand Tour
Overview
2
Stratagy ES User Guide    04/05
Overview
Stratagy ES manages multiple voice processing functions simultaneously 24-hours-a-
day, seven-days-a-week. Your mailbox is always available for callers to leave private 
voice or fax (optional feature) messages. In addition, you can update your greeting at 
your convenience or send and receive messages from any touchtone telephone.
Callers control their own progress through the system. They no longer have to wait for 
a person to answer the telephone. If your extension is busy or you do not answer, callers 
can transfer to an operator, call another extension, or record a private, detailed message.
A representative in your company is assigned as the System Administrator for the 
system. The System Administrator is responsible for system maintenance that includes 
configuring your mailbox to suit your needs.
The configuration affects how and which features you can access. Whenever possible, 
this guide provides information concerning feature exceptions and which features may 
be configured to work differently.
You can access your mailbox from any tone-dialing telephone using your security 
code. After you access Stratagy ES, you hear the number of messages you have in your 
message folder(s), followed by a prompt from the Main Menu options (see 
You can then:
Listen to your messages
Send or forward messages
Reply to messages
Manage your mailbox (e.g., change your greetings, create distribution lists, etc.)
Listen to your e-mail messages 
Note
This feature is only available to users of Stratagy ES with Unified Messaging 
(UM) and Text-to-Speech (TTS) capabilities. Check with your System 
Administrator to find out if your system is configured for this feature.