Справочник Пользователя для Lucent Technologies Release 8.2
463
Administration for Network Connectivity
555-233-504 — Issue 1 — April 2000
CID: 77730
G
References
CentreVu CMS
The following documents provide information about administration and use of the
CentreVu Call Management System (CMS).
CentreVu Call Management System (CMS).
Lucent Call Center’s Little Instruction Book for Basic Administration,
585-210-935, Issue 1
585-210-935, Issue 1
Lucent Call Center’s Little Instruction Book for Advanced Administration,
585-210-936, Issue 1
585-210-936, Issue 1
CentreVu Call Management System Release 3 Version 8 — Administration,
585-210-910, Issue 1
585-210-910, Issue 1
CentreVu Call Management System — Database Items, 585-210-939, Issue 1
CentreVu Call Management System Release 3 Version 8 — External Call History
Interface, 585-210-912, Issue 1
Interface, 585-210-912, Issue 1
CentreVu Call Management System Release 3 Version 8 — Upgrades and
Migrations, 585-210-913, Issue 1
Migrations, 585-210-913, Issue 1
CentreVu Call Management System Release 3 Version 8 — Software Installation
and Setup, 585-210-941, Issue 1
and Setup, 585-210-941, Issue 1
CentreVu Call Management System Release 3 Version 8 — Maintenance and
Troubleshooting, 585-210-919, Issue 1
Troubleshooting, 585-210-919, Issue 1
CentreVu Advocate Release 8— User Guide, 585-210-927, Issue 1
CentreVu Supervisor Version 8— Installation and Getting Started, 585-210-928,
Issue 1
Issue 1
CentreVu Supervisor Version 8— Reports, 585-210-929, Issue 1
CentreVu Report Designer Version 8— User Guide, 585-210-930, Issue 1
CentreVu Call Management System — Forecast, 585-215-825, Issue 1
CentreVu Call Management System — Custom Reports, 585-215-822, Issue 2
Application-specific documents
These documents support specific DEFINITY applications.
ACD
DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD)
Agent Instructions, 555-230-722, Issue 5
Agent Instructions, 555-230-722, Issue 5
Provides information for use by agents after they have completed ACD training.
Includes descriptions of ACD features and the procedures for using them.
Includes descriptions of ACD features and the procedures for using them.
DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD)
Supervisor Instructions, 555-230-724, Issue 4
Supervisor Instructions, 555-230-724, Issue 4
Provides information for use by supervisors after they have completed ACD training.
Includes descriptions of ACD features and the procedures for using them.
Includes descriptions of ACD features and the procedures for using them.