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72 
 Appendix A. Basic Troubleshooting 
 
In the unlikely event the switch does not operate properly, follow the troubleshooting tips below. If more help 
is needed, contact Asanté’s technical support at 
 
Problem Possible 
Solutions 
The Power LED is not lit. 
 
 
 
 
 
The Emergency Power LED is not lit. 
LED will turn off during system initialization. Check 
the power connection. Plug the power cord into 
another known working AC outlet. 
The primary power supply has failed. Install the 
optional emergency power supply and have the 
primary power supply serviced as soon as possible. 
This is normal. The emergency power supply LED will 
only light if the primary power supply fails and the unit 
takes over powering the switch. 
The 10/100/1000 port Link LEDs are not lit. 
Check the cable connections. Make sure the 
connectors are seated correctly in each port, and that 
the correct type of cable is used in each port. See 
Chapter 2.6 Connecting to the Network for more 
information. 
The GBIC Link LED is not lit. 
Check the GBIC connector. Make sure the cables are 
inserted correctly, with the Transmit (Tx) connector 
on one side of the link connected to the Receive (Rx) 
connector on the other side of the link. 
Cannot establish communication to another 
device (switch, router, workstation, etc.). 
•  Make sure the Link LED for the port in use is on. 
Make sure the correct cable type is used. See 
Chapter 2.6 Connecting to the Network for more 
information on cabling procedures 
•  Make sure the IP address, subnet mask, and 
VLAN membership of the switch are correct 
•  Make sure the switch port and the device are both 
in the same VLAN 
•  Try to connect to a different port 
Cannot auto-negotiate the port speed. 
Make sure that auto-negotiation is supported and 
enabled on both sides of the link (in both devices).