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The 3Com approved XENPAK transceivers are:
„
10GBASE-CX4 (3CXENPAK95)
„
10GBASE-ER (3CXENPAK96)
„
10GBASE-LR (3CXENPAK92)
To access the latest list of approved XENPAK transceivers 
for the Module on the 3Com Corporation World Wide 
Web site, enter this URL into your Internet browser:
http://www.3com.com/XENPAK
When the Module is installed you can configure it 
through your Switch. Refer to the “Configuration 
Guide” and the “Command Reference Guide” supplied 
on the CD-ROM that accompanies your Switch for more 
information.
Troubleshooting XENPAK Transceivers
After you insert the XENPAK transceiver into the port, 
the Switch management software verifies the transceiver 
operation. If the transceiver is not working properly, the 
software displays one of the following error messages:
„
Invalid transceiver fitted
The XENPAK transceiver is invalid and will not be 
recognised by the Module.
To be recognised as valid, the XENPAK transceiver 
must conform to the XENPAK MSA.
„
Faulty transceiver fitted
The XENPAK transceiver is faulty and will not operate 
within the Module.
To correct these problems, completely remove the 
transceiver and then reinsert it. If the problem persists, 
contact 3Com Technical Support.
If you suspect a problem, carry out these steps before 
contacting your supplier:
„
Ensure that the Module is correctly installed in the 
Switch and that the two captive thumbscrews which 
secure the Module are tightened with a suitable tool.
„
Ensure that the Switch in which the Module is fitted 
is powered-up.
„
Ensure that the device at the far end of the link is 
powered-up and operating correctly.
„
Ensure that all connectors on the fiber optic segment 
are correctly engaged.
„
Clean the terminators by wiping them gently with a 
clean tissue or cotton bud moistened with a little 
ethanol. Dirty fiber terminators on the fiber optic 
segment impair the quality of the light transmitted 
through the cable.
„
If you are using non-3Com XENPAK transceivers, try 
using a 3Com XENPAK transceiver instead to test if 
the problem continues.
„
Ensure that you are using 24-28 AWG Infiniband 
copper cabling that is recommended on the 3Com 
web site (10GBASE-CX4 transceiver only):
http://www.3com.com/xenpak
For more general problem solving information, refer to 
the documentation supplied with your Switch.
For information about technical support, refer to 
“Obtaining Support For Your Product”on page 6.
The 3Com SuperStack 4 Switch 5500G 1 Port 10 Gigabit Module has been designed to the following standards:
Environmental
A
PPROVED
 XENPAK T
RANSCEIVERS
M
ANAGING
 
THE
 M
ODULE
P
ROBLEM
 S
OLVING
T
ECHNICAL
 S
PECIFICATIONS
Functional
IEEE 802.3, IEEE 802.3ab, IEEE 802.3ae, IEEE802.3ak, IEEE 802.1D, IEEE 802.1Q
Safety
EN60950-1:2001 plus Annexes ZB & ZC, IEC60950-1:2001 + Corr.1:2002 + ALL National Deviations, CAN/CSA-C22.2 
No. 60950-1-03, UL60950-1:2003, NOM-019 SCFI, AS/NZS 60950:2000/Amdt 1-2003
EMC
ICES-003 CLass A, FCC Part 15 Class A, EN55022 1998 Class A, VCCI Class A, CISPRR 22 Class A, Korean EMI Class A
Immunity
EN 55024
Operating Temperature
0–40°C (32–104°F)
Storage Temperature
-10 to +70°C (14–158°F)
Operating Humidity
10–95% (relative humidity, non-condensing)
Power Consumption
30 W (watts) maximum
Standards
EN60068 to 3Com schedule (Package testing: paras 2.1, 2.2, 2.30, and 2.32.
Operational testing: paras 2.1, 2.2, 2.30 and 2.13).
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