Справочник Пользователя для Zebra Technologies ZD500

Troubleshooting
Error Messages

P1062653-002 Rev. A

ZD500 Series™ Thermal Transfer Printer User’s Guide

1/16/2014

The control panel displays messages when there is an error. See 

 for errors, the possible 

causes, and the recommended solutions.

STATUS light steady red

The printhead is not fully 
closed.

Close the printhead 
completely.

The printhead open sensor is 
not working properly.

Call a service technician to 
replace the sensor.

STATUS light steady red

The media is not loaded or is 
loaded incorrectly.

Load media correctly.

Misaligned media sensor.

Check the position of the 
media sensor.

The printer is set for 
noncontinuous media, but 
continuous media is loaded.

Install the proper media 
type, or reset printer for the 
current media type.

Calibrate the printer. See 

.

STATUS light steady red

In thermal transfer mode:

the end of the ribbon roll 
has been detected.

Replace the empty ribbon with 
a new roll.

STATUS light flashing red

The printhead damaged, 
replace incorrectly, or was 
replaced with one that is not a 
genuine Zebra™ printhead.

Install a genuine Zebra™ 
printhead.

STATUS light steady yellow

The printhead may be hot enough to cause 

severe burns. Allow the printhead to cool.

The printhead is over 
temperature.

Allow the printer to cool. 
Printing automatically resumes 
when the printhead elements 
cool to an acceptable operating 
temperature.
If this error persists, consider 
changing where the printer is 
located or using a slower print 
speed.