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Troubleshooting
Ribbon Problems
1/16/2014
ZD500 Series™ Thermal Transfer Printer User’s Guide
P1062653-002 Rev. A
Ribbon Problems
 identifies problems that may occur with ribbon, the possible causes, and the 
recommended solutions.
Table 3 • Ribbon Problems
Problem
Possible Cause
Recommended Solution
Broken or melted 
ribbon
Darkness setting too high.
1. Reduce the darkness setting. See
 - DARKNESS for how to 
change the darkness setting.
2. Clean the printhead thoroughly. See 
 and 
The ribbon is coated on the 
wrong side and cannot be used 
in this printer.
Replace the ribbon with one coated on the 
correct side. For more information, see 
Wrinkled ribbon
Ribbon was loaded incorrectly.
Load the ribbon correctly. See 
.
The printhead or platen roller 
may be installed incorrectly.
Call a service technician. 
The printer does not 
detect when the 
ribbon runs out.
You maybe using non-approved 
media.
Get Zebra approved ribbon with a reflective 
ribbon trailer.