Справочник Пользователя для Compaq 5200

Using the Other Links as a resource

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Hewlett-Packard Company offers hp instant support, an Internet-based support system that 
collects diagnostic information from your product and matches it with the HP information 
database. At hp instant support, you can find intelligent solutions that help you resolve problems 
quickly and easily.

Information is gathered from your product and securely transmitted to Hewlett-Packard 
Company when you click 

. The hp instant support Web site reads the product 

data to analyze the product’s current status. The Web site creates a customized Web page that 
appears in the browser window and contains easy-to-follow text and visual aids. The hp instant 
support Web site also directs you to additional services that are available for your product. 

Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the 
information (for example, the serial number, error conditions, and product status) that will be 
forwarded. Hewlett-Packard treats this information as confidential.

The hp instant support Web site provides these tools for troubleshooting and for maintenance:

●

Firmware and software updates.

●

Troubleshooting for recent events that are listed on the Event Log. For example, the product 
might show a jam as the most recent event listed in the event Log. The hp instant support 
Web site detects the event and provides troubleshooting information for the jam.

●

Support packs.

●

Product documentation, such as user guides and getting started guides.

The 

 link connects you to a Web page that facilitates your online ordering of 

supplies from a reseller of your choice. The supplies that you need are preselected. You can 
change quantities or select additional items. Your items are added to the shopping cart, ready for 
checkout, ensuring that the correct supplies are ordered through your selected reseller.