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FAQs and Troubleshooting 
45
 AC1200 Dual Band WiFi Range
 Extender
If you cannot get a WiFi connection working, you can use an Ethernet cable to connect 
your computer to the extender. 
Cannot Join a WiFi Network and Receive an Error Message
To join a WiFi network, you must know its network name (also called the SSID) so that you 
can select it. If the network is secure, you must know the passphrase or key. If the extender 
does not connect to the network that you select, the cause might be one of the following:
It is possible that you typed the network name, passphrase, or key incorrectly. Use Smart 
Setup (see 
17) to select a WiFi network and retype 
the passphrase or key. The passphrase or key is case-sensitive. For example, 
PASSWORD25 is not the same as Password25 or password25.
If the extender cannot detect your WiFi network, check to see if your WiFi network is still 
working. Make sure that the WiFi router is turned on. If possible, move the extender 
closer to the WiFi router. 
If the extender Device Link LED is red, the WiFi connection between the WiFi router and 
the extender is poor. You can establish the best connection with a clear line of sight 
between the extender and the WiFi router. Make sure that no physical obstacles exist 
between the extender and the WiFi router, and try to move the extender closer to the WiFi 
router.
If you use Smart Setup, and the extender does not connect to the WiFi router, does not 
connect to the Internet, or cannot get an IP address from the WiFi router, Smart Setup 
displays a message to notify you that the extender is not configured.
To run Smart Setup again, click the YES button. To manually configure the extender, click the 
NO, CONFIGURE MANUALLY button.