Справочник Пользователя для Alcatel-Lucent 5530

Alcatel-Lucent 5530 Network Analyzer

4

The access network, with its many 
ramifications and connections, is a 
natural place for problems to arise. 
With DSL, you will need to master 
a new set of challenges in order to 
avoid escalating costs. The problem, 
however, is that traditional testing 
systems can’t provide you with the 
visibility required for DSL line qual-
ity. To streamline operations, while 
maintaining control of your opera-
tional costs, you need to implement 
operational best practices. This must 
encompass the whole service life-cy-
cle, including: service planning and 
network readiness, service provision-
ing, maintenance, troubleshooting and 
customer support.

Providing better customer sup-
port is paramount for customer 
satisfaction and retention. The 
quality perceived by your customers 
is linked to the service quality and 
degree of support they get from your 
organization. That’s why, ever since 
the early stages of DSL, you have 
tried to bring greater visibility of the 
DSL line quality to your customer 
support team. You want to take the 
right decisions and actions from the 
very start, enabling faster and more 
appropriate problem resolution.

The obsolescence of telephone 
switches and the on-going demand for 
higher bandwidth is also driving the 
transformation of your access net-
work. This often entails the deploy-
ment of smaller remote access nodes, 
which allow you to reach customers 
with shorter loops. Broadband access 
infrastructures are also evolving to 
support telephony services by means 
of various POTS or VoIP deployment 
options. As the telephony switches 
gradually disappear, and you begin to 
deploy smaller FTTN nodes, you will 
need to put in place a new line testing 
strategy that adapts to your evolving 
network architecture.