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Preface
312410-A Rev 00
xxi
 
Hard-Copy Technical Manuals
You can print selected technical manuals and release notes free, directly from the 
Internet. Go to th
support.baynetworks.com/library/tpubs/
 URL. Find the product 
for which you need documentation. Then locate the specific category and model 
or version for your hardware or software product. Use Adobe Acrobat Reader to 
open the manuals and release notes, search for the sections you need, and print 
them on most standard printers. Go to Adobe Systems at
 www.adobe.com 
to 
download a free copy of Acrobat Reader.
You can purchase selected documentation sets, CDs, and technical publications 
through the Internet at the
 www1.fatbrain.com/documentation/nortel/ 
URL.
How to Get Help
If you purchased a service contract for your Nortel Networks product from a 
distributor or authorized reseller, contact the technical support staff for that 
distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact one of the following 
Nortel Networks Technical Solutions Centers:
An Express Routing Code (ERC) is available for many Nortel Networks products 
and services. When you use an ERC, your call is routed to a technical support 
person who specializes in supporting that product or service. To locate an ERC for 
your product or service, go to the 
www12.nortelnetworks.com/
 URL and click 
ERC at the bottom of the page.
Technical Solutions Center
Telephone
EMEA
(33) (4) 92-966-968
North America
(800) 2LANWAN or (800) 252-6926
Asia Pacific
(61) (2) 9927-8800
China
(800) 810-5000