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P0911621 Issue 02

Enterprise Edge 2.0 Voice Messaging Reference Guide

Contents

How to use this guide 7

Introduction 7
Conventions and symbols used in this guide 8
Prerequisites 8

Using Enterprise Edge Voice Messaging 9
Introduction 9
Enterprise Edge telephones 9

Enterprise Edge one line display telephones 9
Enterprise Edge two line display telephones 10

Alternate extensions 10
Enterprise Edge ATA 2 11
Entering characters on the Enterprise Edge dialpad 11
Enterprise Edge Voice Messaging voice prompts 12

Interrupting a voice prompt 12

Automated Attendant 13
Types of mailboxes 13

Personal mailbox 13
Information mailbox 14
Special mailboxes 14

Setting up your mailbox 15

Introduction 15
Initializing your mailbox 15
Opening your mailbox 17

Opening a mailbox after it is initialized 17
Opening your mailbox remotely 17

Mailbox Password 18

Changing your mailbox password 18

Company Directory 19

Recording or changing your name in the Company Directory 19

Assigning a Target Attendant 20

Feature codes and mailbox options 21

Introduction 21
Feature codes 21

Programming a memory button with a feature code 22

Mailbox options 23

Main Mailbox menu and options 23
Mailbox Administration menu 23