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Chapter 8: Troubleshooting
57
Sound problems
 
Check the antenna/cable connections ( Chapter 
2).
 
The station may have broadcast difficulties. Try 
another channel.
 
The sound may be muted. Press 
VOLUME.
 
If you hear no sound, try setting the 
MTS feature 
to 
Stereo mode ( page 44).
 
If you are not receiving a second audio program 
from a known SAP source, make sure the 
MTS 
feature is set to 
SAP mode ( page 44).
 
If you hear audio that seems “incorrect” for the 
program you are watching (such as music or a 
foreign language), the SAP mode may be on. Set 
the 
MTS feature to Stereo mode ( page 44).
Remote control problems
 
Make sure the remote control is set to the correct 
device mode ( page 21).
 
Remove all obstructions between the remote 
control and the TV.
 
The remote control batteries may be dead. 
Replace the batteries ( page 20).
 
Your TV remote control may not operate 
certain features on your external device. Refer 
to the owner’s manual for your other device 
to determine its available features. If your TV 
remote control does not operate a specific feature 
on another device, use the remote control that 
came with the device ( pages 22–26).
 
If the TV still does not act as expected, use the 
Reset Factory Defaults procedure ( page 33).
Channel tuning problems
 
Make sure the remote control is set to the correct 
device mode ( page 21).
 
The channel may have been erased from the 
channel  memory by the 
Channel Add/Delete 
feature. Add the channel to the channel memory 
( page 30).
 
The channel may be blocked by the 
Channels 
Block feature. Unblock the channel ( page 47).
 
If you are unable to tune digital channels, check 
the antenna configuration ( page 29). If you 
are still unable to tune digital channels, clear all 
channels from the channel list ( page 31) and 
reprogram channels into the channel memory 
( page 30). If you are still unable to tune 
digital channels, use the Reset Factory Defaults 
procedure ( page 33). Also see “TV stops 
responding to controls” and “Other problems”  
( page 56).
Closed caption problems
 
If the program or video you selected is not 
closed-captioned, no captions will display ( 
page 42).
 
If text is not available, a black rectangle may 
appear. If this happens, turn off the closed 
caption feature ( page 42).
 
A closed-caption signal may not display 
correctly in the following situations: a) when 
a videotape has been dubbed; b) when the 
signal reception is weak; or c) when the signal 
reception is nonstandard ( page 42).
Rating blocking (V-Chip) problems
 
If you forget your PIN code: While the PIN 
code entering screen is displayed, press 
 
four times within 5 seconds. The PIN code you 
previously stored will be cleared ( page 45).
No REGZA-LINK operation
 
The REGZA-LINK feature is available for 
Toshiba REGZA-LINK compatible devices.
 
Make sure the HDMI cables with the HDMI 
Logo (
) are used.
 
When the connected REGZA-LINK device 
does not work correctly after you have changed 
settings of the device, turn off your TV and 
unplug the power cord, then plug and turn on 
again.
 
If several devices are connected, REGZA-LINK 
feature may not operate properly.
 
Read the instruction manual furnished with the 
connected REGZA-LINK device.
HDMI problems
For HDMI cables
 
Make sure to use cables with the HDMI Logo  
(
) ( page 13).
For Legacy HDMI source
 
Some legacy HDMI sources may not work 
properly with the latest HDMI TV products, due 
to new standard adoption.