Справочник Пользователя для Benq VA261

Reference

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Troubleshooting

There are many external influences and circumstances beyond the control of BenQ which may 

be causing problems with your TV. Some of the more common and user fixable problems are 

listed below for your information. 
Please check the following list before calling your nearest BenQ Customer Service Center, and 

attempt the following steps to diagnose and fix the problem yourself: 

TV does not turn ON

Ensure the TV power is ON (as shown by the green Power 

indicator on the front of the TV).

 

If so:

• Check that the remote control is working or not. 

 

Press the Power button on it, and on the TV itself. 

If not:

• Check that the power plug is securely inserted into both 

the AC INPUT socket on the TV and the wall outlet, and 

that both are switched on.

• Check that power is available from the power outlet by 

trying another known working appliance (e.g. desk 

lamp) from that same power outlet.

There is no picture or 
sound

• Try a different input source to confirm if the symptom is 

still present or whether the source is at fault.

• Check for mis-connection of cables for that input.

• Make sure the antenna cable is properly connected.

• Change channels to confirm if the symptom is still 

present or whether the channel station is at fault.

• Try a different picture mode to check that picture 

settings haven’t been turned down.

• Adjust the volume control to check that isn't turned 

down, or that the mute button wasn't pressed.

• Check the audio input cables for disconnection. 

The power indicator lights 
orange

The TV is in PC standby mode. Reactivate the connected 

computer. 

"Out of range" appears

The PC VGA input signal resolution is set too high. 1360 x 

768 @ 60Hz is the highest acceptable PC timing. 

The image appears 
distorted

• Ensure the TV's aspect ratio is correctly set to suit the 

image source.

• Try a different input source to confirm if the symptom is 

still present or whether the source is at fault.

Improper screen position or 
size

• Try selecting a different aspect ratio.

• Try a different input source to confirm if the symptom is 

still present or whether the source is at fault.

Degraded colours or hue

• Try a different input source to confirm if the symptom is 

still present or whether the source is at fault.

• Check for mis-connection of cables for that input.

• Make sure the antenna cable is properly connected.

• Change channels to confirm if the symptom is still 

present or whether the channel station is at fault.

• Try a different picture mode to check that picture 

settings haven't been altered.

• Check the picture properties in the Picture menu.

• The source may be set to output NTSC. Alter it to PAL.