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Page 53
 Using Troubleshooting Tools
Page 53
D
IAGNOSTICS
The Customer Service Representative may ask you to open the 
Diagnostics
 screen. Remember to have an active phone line connected to 
your receiver.
1. Press MENU, select 
System Setup
 (6), and then select 
Diagnostics
The 
Diagnostics
 screen shows you various tests the Customer Service 
Representative may ask you to perform on your receiver:
Connection
 - Tests for a valid receiver phone connection.
Dial Out
 - If “No Dial Out Pending” is displayed, the receiver does 
not need to have its smart card records updated.
Counters
 - Shows you a list of diagnostic counters. Use Page Up 
and Page Down to scroll through the list of counters displayed. 
2. Select 
Cancel
.
P
OINT
 D
ISH
 
AND
 C
HECK
 S
WITCH
The 
Point Dish
 and 
Check Switch
 screens are helpful to the Customer 
Service Representatives. You may be asked to display these screens when 
you call DISH Network. Even though there are items that can be changed, 
only change them when specifically directed by a Customer Service 
Representative.
1. Press MENU.
2. Select 
System Setup
 (6).
3. Select 
Installation
 (1).
4. Select 
Point Dish 
(1). This screen shows you information to help 
maximize your satellite signal. The bar at the bottom of the screen tells 
you the signal strength. Green is a good signal, while red indicates the 
signal is not acceptable or is from the wrong satellite.
5. Select 
Check Switch
 to display the Installation Summary screen. The 
Installation Summary screen tells you if you are receiving signals from 
the satellites and which multi-dish switches you have installed, if any.
6. Select 
Test
 only if directed by the Customer Service Representative.
7. Select 
Cancel
.
Tip: Before you do 
the telephone test, 
make sure that an 
active telephone 
line is connected 
to the Telephone 
Jack on the 
receiver back 
panel.
Tip: You can get a 
DSL filter from 
your Internet 
Service Provider 
or a local 
electronics parts 
store.