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Answering and Placing Calls
Page 20
Mitel
®
 8662 IP Phone User Guide – Issue 14, May 2010
Using Automatic Call Access
Automatic Call Access connects you to incoming internal or external calls when you pick up the 
handset or press   (Speaker). When Automatic Call Access is turned off, you must press the 
flashing IC or CALL button to answer incoming calls. 
To use Automatic Call Access for incoming IC calls:
With the handset on-hook, dial 361 to turn on. AUTO IC ACCESS ON appears. Dial 361 
to toggle back and turn Automatic Call Access off.
To use Automatic Call Access for incoming external (trunk) calls:
With the handset on-hook, dial 360 to turn Automatic Call Access on for incoming 
external calls on. AUTO TRNK ACCESS ON appears. Dial 360 to turn Automatic Call 
Access for incoming external calls off.
Redirecting Calls
You can redirect incoming calls to another extension or external number. You can use the menu 
buttons to redirect calls to the following destinations:
 •
SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox 
to use this destination.
 •
IC CALL TO DND: Places your phone in DND Mode and blocks the call. See “Using Do-
Not-Disturb” on 
 •
SEND TO DEST: Redirects the call to the extension or phone number entered. 
To redirect calls:
While a call is ringing, dial 331 or press the menu button as previously described. See 
“Using Automatic Line Access” on 
."
If applicable, enter the extension number or press the OUTGOING button or enter the Outgoing 
Call Access code (8 is the default code), and then enter the external number, or enter the DND 
code (see 
). The call is redirected to the destination specified.
Using Automatic Trunk Answer
You can use Automatic Trunk Answer to answer incoming external calls for other internal parties 
who are members of an “Answer Access” list.
1
 Your system administrator creates Answer 
Access lists. Contact your system administrator for Answer Access list extensions. 
Automatic Trunk Answer answers calls in the order they are received (that is, the first call 
received by any extension in the Answer Access list is the first one answered).
To use Automatic Trunk Answer:
1.  While an incoming external call is ringing at another Answer Access list extension, lift the 
handset or press   (Speaker). 
2. Dial 350 or press the flashing Trunk <number> button. 
1.
This feature may or may not be enabled for your system.