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Mitel
®
 8662 IP Phone User Guide – Issue 14, May 2010
Page 55
Troubleshooting
Troubleshooting
The following sections can help you solve problems that you may be experiencing with your 
phone. Troubleshooting topics include:
 •
Contact Information: Information about system administrator contacts. 
 •
Error Messages: Error messages and descriptions.
 •
Troubleshooting Tips: Possible problems and methods to solve them. 
Contact Information
Your system administrator can help you with items such as changing your settings or modifying 
phone features. System administrator duties include:
 •
Adding new user accounts.
 •
Setting the date and time.
 •
Programming System Speed-Dial numbers.
 •
Making database changes, such as changing user names and extension numbers.
Contact your system administrator with questions that are not covered in this user guide. If you 
need further assistance, you can find provider information on th
Error Messages
The following error messages may appear when using your phone.
Message
Reason
CANNOT ACCESS FEATURE
The feature is enabled but other feature-related 
conditions were not met. Make sure that all feature-
related conditions are met and retry.
CANNOT ACCESS RESERVED 
FEATURE
Your system does not support the feature. Contact your 
system administrator for more information.
INVALID FEATURE CODE
The feature code entered does not exist. Retry using 
the correct feature code (see 
).
INVALID EXTENSION NUMBER
The extension number entered does not exist. Retry 
using a valid extension number.
NO UPDATE PERFORMED
The feature was not completed or one or more feature 
conditions were not met.