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Mitel 5320e IP Phone User Guide 
Programming Call Forwarding Using Profiles 
You can create Call Forward profiles that identify where to send your incoming calls. After 
you create and save a Call Forward profile in the 
 application, you can enable 
or disable the profile at any time. 
 
Notes
  The None Profile is a default profile provided by the system. It has no numbers 
programmed. Use the None Profile to turn off all Call Forwarding. 
  The default profile appears when the Call Forwarding set up does not match any of your 
profiles. 
  Only one call profile can be active at a time. 
  The dotted radio button icon next to the profile shows the current active profile. 
To create a Call Forward profile: 
1.  Launch Applications and press 
Call Forwarding 
or 
Press the 
Forwarding feature key. 
2. Press 
Profiles
3. Press 
New Profile
4. Press 
Edit Profile Name. An on-screen keyboard displays. 
5.  Press the appropriate keys in the on-screen keyboard to enter the profile name and press 
Save. This profile name identifies where your phone calls will be forwarded to. 
6.  Select the check box opposite the desired type of Call Forwarding: 
 
Always: forwards all your phone calls 
 
Busy Internal: forwards internal phone calls after several rings if your line is busy 
 
Busy External: forwards external phone calls after several rings if your line is busy 
 
No Answer Int: forwards internal phone calls redirects your calls after several rings if 
you don't answer 
 
No Answer Ext: forwards external phone calls redirects your calls after several rings 
if you don't answer 
7. Press
 Edit Number to display the on-screen keyboard. In the on-screen keyboard, enter 
the appropriate number. 
8. Press 
Save
9. Press 
Enable
10. Press 
Save
11.  Repeat Step 6 to Step 10 for each Call Forwarding type that you wish to program. 
12. Press 
Save. This profile is saved but it is not activated. To activate this profile, see 
Activate Call Forward below. 
13. Press 
Close
14. Press 
Close
 
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