Листовка для Mitel 5340 IP

ACD AGENT QUICK REFERENCE GUIDE 

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Mitel

3300 IP Communications Platform

Mitel 5330 IP, 5340 IP Phones

This card describes the basic features available to Agent phones with standard programming. 
Your phone may be programmed in a different way. Consult your system administrator if you 
need further information.

A 

 feature key must be 

programmed on your set to access ACD 
features. Contact your system adminstrator 

if you require assistance.

The supervisor can monitor your ACD calls 

and join in if necessary. A warning tone 
sounds before the override starts, and then 
repeats at regular intervals until the 

supervisor hangs up.

Use the 

 softkey on your 

phone to signal your supervisor that you 
need help with a threatening or abusive 

caller. The supervisor responds by silently 
monitoring the conversation, and then 
joining in if necessary.
•  Press 

.

•  Press the 

 softkey repeatedly until 

REQUEST HELP? appears.

•  Press the 

 softkey

•  Enter the supervisor’s Agent ID or 

extension number.

•  Press the 

 softkey.

For additional information on using your 
phone, download the user guide from the 
Mitel Networks Documentation (eDocs) 

website - http://edocs.mitel.com/UG/
index.html

To log in as a traditional agent:

•  Press 

. “AGENT 

LOGIN?” is displayed.

•  Press 

.

•  Dial your Agent ID number and press 

.

To log in as a hot desk ACD agent or ACD 

Express agent:

•  Press 

. “NO USER LOGGED 

IN” appears in the display.

•  Press 

. “ENTER YOUR EXT#” is 

displayed.

•  Dial your Agent ID number and press 

. “Enter your PIN” appears.

•  Enter your PIN and press 

.

To log out:

•  Press 

.

•  Press the 

 softkey repeatedly until 

AGENT LOG OUT? appears.

•  Press 

. After a few 

seconds, LOGGED OUT appears on the 

display.

Auto Answer alerts you to a call by 

sounding a brief tone and automatically 
connecting you to the caller. To end the call, 
press 

.

To enable or disable Auto Answer:
•  Press 

.

•  Press the 

 softkey repeatedly until 

AUTO ANSWER? appears.

•  Press the 

 or 

softkey.

Your administrator may have enabled full-

time headset operation on your phone. Such 
phones cannot be operated with a handset.

A headset can be used in regular answer 

mode or with Auto Answer.

To answer a call (Auto Answer off):

•  Press the flashing Line key.

To hang up
•  Press the 

 softkey or 

.

To answer a call (Auto Answer off):
•  Press the flashing Line key

-Or-
Quickly press and release the Control 
Switch.

To mute the headset microphone:

•  Press and hold the Control Switch.

To hang up

•  Quickly press and release the Control 

Switch

-Or-
Press 

.

•  Press the 

 key

-Or-
Connect or disconnect the headset at the 

quick-disconnect plug. (Headset with 
feature control switch only.)

•  Dial the number manually

-Or-
Press a Speed Call key.

•  Dial the outside line access code 

(usually “9”).
You hear dial tone.

•  Dial the number manually

-Or-
Press a Speed Call key or 

.

IMPORTANT! Never leave your phone 
unattended while Auto Answer is on.