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Maintenance and Troubleshooting
41
Introduction
This section contains information on troubleshooting the 5505 Guest IP Phone. 
Checklist
Please check:
Have you used the LAN cable supplied?
Have you fully inserted the LAN cable into the LAN port on the back of the phone?
Have you inserted the batteries correctly?
Have you charged the batteries for 8 hours?
Frequently Asked Questions/Troubleshooting
See the table below for error messages you may see on the 5505 Cordless Handset or problems 
with the handset or base. 
 
Table 1:   5505 IP Phone Troubleshooting
Problem/Message
Cause
Solution
Nothing appears in 
the display.
The handset is not switched on.
Press the end call key for approximately 5 
seconds or place the handset in the base.
Charge or replace the batteries. 
The display is not 
clear/seems to be 
broken.
The display is protected by a 
plastic film.
Remove the plastic film.
Base
 
flashes on the 
display. No 
connection to base.
The handset is
not paired with the base.
Room name/ 
number
 flashes on 
the display.
The handset is outside the range 
of the base.
The base station is not connected.
Move the handset closer to the base.
Check the main plug on the base station.
!REG
 is displayed 
on the handset.
The base is not registered with the 
MCD. Possible causes are:
- network connectivity
- DHCP settings - call_srv
- MCD
- phone not programmed on        
MCD
- Incorrect registration PIN
- Incorrect DN
Check network connectivity.
Check the call_srv setting in DHCP.
Check that MCD is operational.
Check programming on MCD and re-register.
Re-register with the correct PIN and DN.
Re-register with the correct PIN and DN.
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