Справочник Пользователя для Aastra Telecom 6755i

Model 6755i IP Phone User Guide

 

89

The 6755i and any attached Expansion Modules support Automatic Call Distribution (ACD) for 
Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to 
registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD softkey, programmable 
key, or expansion module key. When you want to subscribe to a queue (in order to receive 
incoming calls), you press the ACD key and the IP phone UI prompts you to specify the following 
information:

•

User ID: the phone number(s) used to login into the queue. 

•

Password: the password used to login to the queue. 

•

Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phone 
user is available/unavailable to receive a call from the queue.

After creating an ACD key, you are ready to receive calls from a queue on the server. You must 
press the ACD key and then log in by entering your User ID and Password. An "Available" softkey 
displays allowing you to make your phone available to accept these calls.

When you are on an active call, or you miss a call, the server automatically changes the phone’s 
status to unavailable. The server updates it’s database with this new information and no longer 
distributes calls to the phone. The phone remains in this "unavailable" state until:

•

you make yourself “available” again by pressing the "Available" softkey.

•

an ACD timer expires (set by your System Administrator).

You can also choose to manually change the phone status to unavailable by pressing the 
"Unavailable" softkey on the phone. 

Note: Your System Administrator must provide you with your User ID and 
Password to access the applicable phone queue.

Note: It is recommended you configure no more than a single ACD softkey, 
programmable key, or expansion module key per IP phone.